Refund Policy

Last updated: March 4, 2026

We want you to be happy with PromptUp. If you're not satisfied, here's how refunds work.

1. Free Tier

The free tier is completely free — no payment, no refund needed. You can use it indefinitely with no obligation.

2. Paid Subscriptions (Plus & Pro)

We offer a full refund within 7 days of your first payment if you're not satisfied with the Service. No questions asked.

After the 7-day window:

• You can cancel your subscription at any time from your dashboard
• Cancellation takes effect at the end of your current billing period — you keep access until then
• We do not provide partial refunds for unused portions of a billing period

3. How to Request a Refund

Email support@getpromptup.com within 7 days of your first payment. Include the email address associated with your account. We'll process the refund within 5 business days.

4. Exceptions

Refunds will not be issued in cases of:

• Violation of our Terms of Service
• Abuse of the refund policy (e.g., repeated subscribe-refund cycles)

5. Cancellation

You can cancel your subscription at any time from your PromptUp dashboard. After cancellation, your paid features remain active until the end of your current billing period, then your account reverts to the free tier. No data is lost — you can resubscribe at any time.

6. Contact

Questions about refunds? Email us at support@getpromptup.com.